As a member of Changi Travel Circle, you can get early/exclusive access to experiences & deals, tap into curated insider resources such as marketing toolkits, brochures, images and videos, all designed to empower you for your sales and marketing needs, connect with like-minded partners for business opportunities as well as book experiences in advance for your arriving customers
\nMembership is free, sign up today!
"},{"uuid":"31f5c761-6f6a-4cb1-813f-be96d1eed3bf","title":"Is there a membership fee for Changi Travel Circle?","pop_up":true,"content":"No, membership is free.
"}]},{"section_title":"Login, Signup and Verification process","all_pop_up":true,"question":[{"uuid":"9f0cfb1c-0d66-4f31-9e32-9d4d0c02165b","title":"Is it compulsory to verify my identity as a travel agent?","pop_up":true,"content":"Identity verification for travel agents is not mandatory, but it is recommended. Completing the verification process grants you access to additional benefits and exclusive content tailored specifically for B2B interactions.
"},{"uuid":"b7d8bef1-7c39-41fd-a7ce-e6f5116c6e8f","title":"How do I verify my identity?","pop_up":true,"content":"To verify your identity, navigate to the \"My Profile\" section under \"My Account.\" There, you'll find an option to \"Upload Name Card.\" Please upload an image of your name card that clearly displays your name, email address, designation, and company name. Upon successful upload, a \"Pending\" status will appear. Verification typically takes 2-3 working days. If your status hasn't changed after 3 working days, please reach out to us for further assistance.
"},{"uuid":"a61c9c15-decd-4c63-8af0-2a38c733b8aa","title":"I can't upload my name card for verification. What should I do?","pop_up":true,"content":"To successfully upload your name card, confirm that your image is in an accepted format (JPEG or PNG) and is less than 5MB in size. If you continue to experience difficulties despite meeting these requirements, please reach out to us for assistance
"},{"uuid":"c1b25905-1800-4dfd-8bcb-8b33238fa864","title":"Why was my verification attempt rejected?","pop_up":true,"content":"Your verification may have been rejected if the image you uploaded was unclear or blurred, the information provided was incomplete, or the details submitted did not correspond with those on your account.
"},{"uuid":"e97a5aa8-d9ad-429f-a5ef-0cf8d4d21283","title":"What if I don't have a name card? Can I use an alternative method for verification?","pop_up":true,"content":"If you lack a name card but have an alternative method to prove your identity, please don't hesitate to reach out to us. We'll assist you with the verification process using the alternative documentation you provide.
"},{"uuid":"91e5f873-aa8d-4e08-923a-9b01f787da21","title":"What should I do if I haven't received my OTP?","pop_up":true,"content":"Make sure you have a stable internet connection and try resending the OTP to receive a new one. Also, verify that the email address you entered is correct and free of typos. If you still do not receive the OTP, please contact our support team for further assistance.
"}]},{"section_title":"Features in CTC","all_pop_up":true,"question":[{"uuid":"88adfd51-f16f-49a7-a311-709ffcc20b93","title":"I have just attended an event and have received a follow-up email stating that the materials are in","pop_up":true,"content":"Ensure that the email address linked to your Changi Travel Circle account is the same as the one that received the post-event materials. If the email addresses match but you still can't access the materials, please contact our support team for further assistance.
"},{"uuid":"2de2c3b3-d825-4aa7-97b4-fea8c0c9873f","title":"Is there a way to download multiple items at once?","pop_up":true,"content":"Yes, you can easily download multiple items together. First, create a favourite list by adding the desired items, which you can do by clicking on the heart-shaped icon for each item. Once you have your selections, go to the 'My Favourite' tab (My Account > Favourites), choose the folder containing your saved items, and use the 'Download All' button. This feature allows you to conveniently download all your chosen items in a single action.
"},{"uuid":"67931e44-8683-455b-bcaf-85472c05bedb","title":"What is the 'Get Exclusives' feature?","pop_up":true,"content":"'Get Exclusives' is a post-login feature offering attractive deals and discounts curated specially for Changi Travel Circle members. Deals are categorized for verified members and exclusive deals, providing tailored benefits.
"},{"uuid":"58e609cb-afd3-4ccb-8559-b5182f912d07","title":"How do I access \"Verified Members\" deals?","pop_up":true,"content":"To access Verified Member deals, prove your identity as a travel agent in My Profile (My Account > My Profile) by uploading a business card. Verification typically takes 2-3 working days.
"}]},{"section_title":"For Singapore Tour Operators","all_pop_up":true,"question":[{"uuid":"26cf2c75-8d07-4f2d-b72e-13539742534e","title":"As a Singapore Tour Operator, how will I benefit from the new CTC?","pop_up":true,"content":"As a Singapore Tour Operator within the new CTC, you'll gain access to essential immigration travel tips, exclusive deals, and resources that you can offer to your overseas customers. Additionally, being part of CTC enables you to be listed on the \"Find a Partner\" page, exposing your services to over 2000 overseas travel agents. This visibility can significantly enhance your networking and business opportunities.
"},{"uuid":"769f37f6-d696-41dd-a1fd-67fc8bd2b594","title":"How do I get listed on the 'Find a Partner' page?","pop_up":true,"content":"Local tour operators interested in being listed on the 'Find a Partner' page should submit a form through our platform.
"},{"uuid":"77b3735e-9ed1-4943-adb0-d013c73065f8","title":"How do I get featured on the main banner in \"Find a Partner\"?","pop_up":true,"content":"If you have a unique preposition for your businessand would like us to feature your company, simply write to us and we will review your application.
"}]}],"log":"","timestamp":"2026-03-13T15:12:12.374Z"}