General
1. What is Changi Travel Circle?
2. How can I benefit from joining Changi Travel Circle?
3. Is there a membership fee for Changi Travel Circle?
4. Who can join as a member?
5. I'm interested in Changi Travel Circle. Where can I get more information before signing up?
Login, Signup and Verification process
1. What is the new login process for members?
2. Is it compulsory to verify my identity as a travel agent?
3. How do I verify my identity?
4. How do I know if I am verified?
5. Why am I verified even though I have not uploaded my name card?
6. I can't upload my name card for verification. What should I do?
7. Why was my verification attempt rejected?
8. What if I don't have a name card? Can I use an alternative method for verification?
9. What should I do if I haven't received my OTP?
Features in CTC
1. What resources are available in the Find Resources Page?
2. Can I use the materials freely on the site?
3. I have just attended an event and have received a follow-up email stating that the materials are in
4. Is there a way to download multiple items at once?
5. What is the 'Get Exclusives' feature?
6. Why are some of the deals in Get Exclusives greyed out despite my logging in as a member?
7. How do I access "Verified Members" deals?
8. What is the purpose of the 'Check Essentials' feature?
9. What should I do if I can't find the deals and resources that my customer is looking for?
For Singapore Tour Operators
1. As a Singapore Tour Operator, how will I benefit from the new CTC?
2. How do I get listed on the 'Find a Partner' page?
3. How do I get featured on the main banner in "Find a Partner"?
4. Do I have to be a CTC member to list my company on 'Find a Partner' page?
5. How is the Point of Contact identified?
6. I am a POC of the company, but I am leaving the company. What should I do?
7. What happens if the POC of my company has left without informing?
8. I would like to change some details of my company. How should I do that?